Privacy Policy - Train to Thrive Gym
Last Updated: [Insert Date - June 17, 2025]
At Train to Thrive, we are committed to protecting the privacy of our members and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services, website, or become a member of our gym. By engaging with Train to Thrive, you consent to the data practices described in this policy.
1. Information We Collect
We may collect various types of personal information, depending on your interaction with us:
Membership Information: When you sign up for a membership, we collect details such as your name, contact information (address, email, phone number), date of birth, emergency contact details, payment information (credit/debit card details, bank account information), and membership type.
Health and Fitness Information: For your safety and to help us tailor services (e.g., personal training), we may collect information related to your health, fitness goals, medical conditions, and exercise history. This is considered sensitive personal data and is handled with the utmost care and confidentiality.
Website Usage Data: When you visit our website, we may automatically collect non-personal information such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This helps us understand how our website is used and improve your online experience.
Communications: Records of your correspondence with us, including emails, phone calls, and in-person interactions.
CCTV Footage: For security purposes, CCTV cameras may be in operation within and around our premises.
2. How We Use Your Information
Your personal information is primarily used to:
Process and manage your gym membership, including billing and account administration.
Provide you with access to our gym facilities, classes (e.g., Shaia Blast, THRIVE Conditioner), and services.
Personalize your fitness experience, including offering relevant personal training or class recommendations.
Communicate with you about your membership, service updates, promotions, and important announcements.
Respond to your inquiries, feedback, or complaints.
Ensure the safety and security of our members and premises (e.g., through CCTV monitoring).
Comply with legal and regulatory obligations.
Analyze website usage and trends to improve our online services.
Administer and manage our internal operations.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:
Service Providers: To trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT support, marketing services). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Emergency Situations: To emergency services or medical professionals if necessary to protect your vital interests or the safety of others.
Legal Requirements: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, where your information may be transferred as part of the transaction.
4. Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes secure servers, encryption, access controls, and regular security assessments. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have certain rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
Restriction: Request restriction of processing your data under certain conditions.
Portability: Request transfer of your data to another organization.
Objection: Object to the processing of your data under certain conditions.
To exercise any of these rights, please contact us using the details below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other communication methods (e.g., email).
Important: We will provide at least 30 days' notice before implementing any significant changes to this Privacy Policy that may affect how your personal data is processed or used. Your continued use of our services after such notice constitutes your acceptance of the updated policy.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Train to Thrive Gym Unit 100 Brunthill Road CA3 0EH Phone: 07943016198 Email: TRINTOTHRIVE4@GMAIL.COM